How to Use Syno Knowledge Base to Find the Information You Need

Welcome to the Syno Knowledge Base! We aim to provide you with easy access to the information that you need, whenever you need it. This is a simple guide on how to make the most out of our Knowledge Base, along with answers to some of your most frequently asked questions.

How to Access the Syno Knowledge Base

You can navigate to Syno Knowledge Base when using applications in Syno Cloud, such as Survey, by clicking the information icon or from the link at the bottom of the Syno Cloud UI. Alternatively, bookmark this direct link to our Knowledge Base for quick access.

Using the Search Function

At the top of the Syno Knowledge Base homepage, you will see a search bar. This is the quickest way to find specific information. Enter relevant keywords or phrases and browse the suggested results. Click on the article title that best matches your query to view the full content.

How to Access the Syno Knowledge Base

Browsing by Category

If you’re unsure about what to search for, browsing by category can help you find the information you need. The homepage displays various categories such as Distribution, Evaluations, etc. Click on the category that seems most relevant to your query. Within each category, you will find sections and articles that delve into specific topics.

Using Filters

Filters can help refine your search results. After entering your search terms and viewing the results, you will see filter options on the side or top of the results page. You can filter results by type, category, or tags to find the most relevant articles.

Frequently Asked Questions (FAQs)

Here are some of the most common questions and their answers:

How do I get started with Survey?
To get started with Survey, visit the Survey Basics section. It contains step-by-step guides on setting up your first survey, understanding basic features, and more.

Can I use advanced scripting in Survey?
Yes, you can enhance your surveys using JavaScript. Detailed instructions can be found under the Survey Advanced Scripting category.

What is Audience and how can I target specific respondents?
Audience allows you to target specific groups of respondents. Learn more about setting up audiences and targeting in theAudience & Audience Ads section.

How do I manage orders in Evaluations?
Managing orders is straightforward with Evaluations. For guidance, refer to the Evaluations category, where you’ll find information on creating, submitting, and managing orders.

What should I do if I encounter issues with survey distribution?
If you face issues with survey distribution, check the Distribution section for troubleshooting tips and best practices.

How do I change my user password?
In the Syno Cloud login page click “Forgot password?” and you will receive instructions on how to reset your password.

How do I update my company invoicing details?
While in Syno Cloud - click on the user icon at the top right corner, click “Company” and update your company information, this is only available to users that are assigned with “Company Manager” rights.

How do I order projects in Answers (omnibus)?
In Syno Cloud go to “Answers”, “Orders”, “New order” and then submit all the relevant details about your order. More information about omnibuses can be found here.

What is the difference between different user roles: Company manager, Employee manager, and Panel manager?
Company managers can edit company details, Employee managers can create new users within a company, and Panel managers can manage the panelists of their own panels.

Additional Help

We appreciate your feedback as it helps us enhance our Knowledge Base. If you need further assistance or can't find the information you're looking for, feel free to reach out to diy-support@synoint.com and get help from our dedicated support team.

We hope you find the Knowledge Base easy to navigate and useful. Should you have any suggestions for improvement, we'd love to hear them. Thank you for choosing Syno Knowledge Base!